Frequently Asked Question's

TowneCar Houston Dispatch 713.236.8877
TowneCar Houston Dispatch 713.236.8877
Have a question?
Maybe we can help. Below is a list of answers to common questions asked by our passengers. If you are unable to find the answer you need on this page, please Contact Us. We would be glad to further assist you.
Q: How do I order a Towne Car in Houston?
A: Ordering a Towne Car is easy! Since you are already here you can book your trip now by clicking on our Real-Time Automated System. When you order Towne Car service online, it saves you time because the details of your trip are sent directly to the next available Towne Car in your area. If you prefer the traditional method, just give us a call at (713) 236-8877 and our friendly customer service representatives will be happy to assist you in placing your order for Towne Car service. Our dispatch center is open 24/7, 365 days a year.
Q: How much does it cost for a taxi in Houston?
A: The City of Houston regulates the taxi fares in Houston and all taxis charge the same. To get a free estimate for your next trip please check our Fare Estimator.
Q: Does it cost more for additional passengers?
A: No. Four people can ride for the price of one. More passengers can ride just as long everyone in the vehicle has a safety belt on.
Q: Are there any special rates or discounts on the taxi fares in Houston?
A: Yes, People that are over the age of 60 receive a 10% discount on their cab fare. Also, the City of Houston has a $6.00 in the City rate that is valid when traveling in the downtown district. For more information about Six in the City please visit http://www.houstontx.gov/downtowncab/index.htm
Q: Does Towne Car Houston accept credit cards?
A: Yes, all Towne Car Houston do accept Visa, MasterCard, American Express and Discover.
Q: I am traveling to Houston with a small child, do you provide child safety seats?
A: No. Drivers of TowneCar and other for-hire vehicles and their passengers, are exempt from laws regarding car seats. Passengers with children are encouraged to bring their own car seats, which the drivers will allow passengers to install.
Q: Do you allow pets to ride in TowneCar?
A: It depends. All Towne Cars are owned and operated by independent contractor drivers. It is up to each individual driver whether or not he/she will allow for pets to ride in their cab. However, in compliance with Federal law all ADA or service animals will be transported.
Q: What are vouchers and how do they work?
A: Vouchers are authorized certificates of taxi fare credit. They are used by our account holders to pay for their taxi fare without cash or credit cards. Vouchers are in the form of a paper slip, but we also provide a paperless voucher system which are stored in our system digitally. You can sign up for a voucher account here create voucher account.
Q: Does Towne Car Houston offer service to/from the Galveston Cruise Terminal?
A: Yes, Towne Car offers service to/from the Galveston Cruise Terminal and is often times the most cost effective way of getting there. You can make advanced reservations by clicking here.
TowneCar Houston Dispatch 713.236.8877
Text Size: AAA

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